The right option for every trip.

1-Click, the open-source trip-planning platform from CS Software, connects riders with trip options tailored to their needs and circumstances.

As the variety of transportation options grows, travelers want to know all those available to them. While riders face the challenge of determining which service best fits their needs, agencies struggle to accurately present the service options they provide.

1-Click solves this challenge through a virtual “trip aggregator” that assembles information on a wide variety of available modes: public transit, private, rail, rideshare, carpool, volunteer, paratransit, and walking and biking. The platform makes this information directly available to travelers through slick, easy-to-use mobile web sites, and indirectly available through other applications that support reservations, trip booking, medical scheduling and more.

Connecting Travelers with Services

Simplified Mobility Management. Travelers and those who assist them can be overwhelmed by the time, cost and convenience tradeoffs in reviewing trip options. 1-Click simplifies the trip planning process by assessing eligibility requirements and rider needs, enabling travelers to evaluate their options and providing call center or social service staff with the necessary information to identify options that meet the needs of every traveler.

Integrated Transportation. At the core of 1-Click is a set of tools that leverage open and published data standards like GTFS, GTFS-Flex, the Uber/Lyft APIs, and more to provide a comprehensive, multimodal trip planning capability that screens travel options and organizes them for use by other systems, including the 1-Click|CS mobile web site.

Who Benefits from 1-Click

Mobility Managers Can…

  • Set up accounts for individual travelers, noting their preferences, program eligibility and travel limitations
  • Identify and book transportation options that leverage available programs and subsidies
  • Empower travelers to research and manage their own transportation plans
  • Develop comprehensive reports of services provided and gaps in existing offerings

Transit Agencies Can…

  • Enable travelers to book and manage their own paratransit trips and compare the cost with fixed-route services
  • Reduce the number of phone calls into transit agency call centers
  • Gain deeper insight into unmet needs through data and analysis of planned trips, booked trips and options returned

Health Care Professionals Can…

  • Identify and book transportation options for patients the moment a medical appointment is scheduled
  • Find cost effective transportation options for patients being discharged
  • Help manage repetitive or recurring transportation to ensure consistent attendance at preventative care
  • Receive real-time updates on the status (on time, delayed, missed) of patients taking public transportation
  • Package transportation to specific health care facilities as part of a complete care solution

Key Features

Account Management

All user accounts include a name, email address and password. Travelers also have a travel profile that includes information on their program eligibility, travel preferences/limitations, memorized locations to which they regularly travel and a trip plan history.

Trip Planning

Trip planning allows users to identify the most appropriate options for making a particular trip, evaluating and identifying options that include fixed-route transit, demand-responsive transit, taxi and other private transportation services, paratransit, volunteer transportation service networks and carpools/vanpools.

Comments and Feedback

1-Click can request feedback from registered travelers via email and an on-line survey. Agency and System Administrators can access the feedback -- related to trip plans, options or travel experience for a specific location, provider or route – and use it to improve service.

Provider Data

Providers can manage information about their organization and services, including regions served, fare structure, provisions for wheelchairs and service animals, schedules and contact information.

Administrative Functions

Agency Administrators can edit information about their agency, while System Administrators can upload or create and edit schedule data and service data, partner agency data and Agency Administrator accounts. They can also access traveler feedback.


1-Click produces a standard set of reports and each deployment includes a handful of custom reports designed to meet the specific needs of the client agency, allowing it to assess use and benefits of the system and translate ridership data into actionable knowledge about the transportation needs and travel patterns of its riders.

Highlights of 1-Click

Robust and Flexible

Tailor trip planning options to specific needs, choices and schedules of for each individual, based on factors including age, physical mobility limitations, Medicaid eligibility, veterans’ eligibility, and tradeoff preferences for time, cost and convenience.

Secure Data Storage

Centralize and store data securely to generate a variety of reports to help manage operations more efficiently.

Responsive Design

The platform runs on laptops, tablets, kiosks and smartphones, and it supports multiple languages.


Unlike commercial solutions, an open-source platform allows a nationwide community of mobility partners to develop and enhance 1-Click.

Technical Specifications

1-Click is a responsive web-based application designed to operate on personal computers, tablets, smart phones and specially designed interactive kiosks. It supports the current and immediately previous versions of the four major web browsers (Internet Explorer, Chrome, Safari and Firefox). It can be securely hosted via Amazon Web Services, or hosted via a client IT facility. It is built using Ruby, Ruby on Rails, HTML5, CSS3, JavaScript and JQuery. It uses both Google Maps and OpenStreetMap, a component of OpenTripPlanner.